Customer Testimonials

Nice team, but the advertisement said no hidden fees, but when priced out there was $3k+.

(Translated by Google) Ron, thanks my brother!! The car is beautiful!!! Thank you!! (Original) Ron gracias mi hermano!! El carro is bonita!!! Gracias !!

Thanks again for all your help , great place to buy cars ask for Ron!

Ron you’re the coolest guy in the building , I swear you do magic!!! Love my new whip your outstanding !!!

Great experience here definitely come get a car from Ron he’s great at what he does !!

thanks ron you helped me out with my sale and i appreciate that

Ron your exceptional at what you do thank you for helping my daughter with her first car!!!

What an amazing place to buy a car , great staff very polite thank you Ron!

ron your awesome to work with tha k for taking care of my family and i

I am writing to share my positive experience working with Marcus during my recent vehicle purchase. Marcus was an exceptional car dealer who made sure we were completely taken care of and helped us get exactly what we wanted and needed. Throughout the entire process, he was very respectful and professional. He never put any pressure on us and truly took his time to assist us. Thank you for providing such great service, and please extend our gratitude to Marcus for his outstanding support. Best regards, Kristina and Benjamin

ron i love my new car thank you sir!!! i’ll definitely be back

Excellent problem solving customer service and sales. I would definitely recommend these guys if you’re looking for a car or service. Aaron was my rep and he was completely professional though out the entire sales process.

Im still in disbelief but Marcus got it done. I have no words. Pristine mitsubishi motor is where you want to go trust me.

Og Ron thanks again for helping my brother and I , always good doing business with you guys!

Ron is the best thank you

I just brought Mercedes Benz sprinter from pristine Mitsubishi. Marcus was my salesman. He was great and very professional. Good person and very honest and genuine salesman. I am satisfied with the purchase. Thank you Marcus

Barón salesman and Bryan Smith finance manager were very gentle and they help us to get the best deal. Thank you 😊

We came in today just looking for some information, but we ended up having a great experience! Barun was extremely helpful, patient, and attentive to our needs. He really took the time to understand what we were looking for and worked with us to find the best options within our budget. We truly appreciate his honesty, professionalism, and willingness to go above and beyond to help us. Excellent customer service!

Drove far for the online price and it was a bit higher than what I saw when I arrive but Ron and I came to an agreement we got some discounts off and made a deal! And I left a happy customer thanks again bro!

Big shoutout to Marcus for helping me get into a new car. He was super supportive and helpful. Thank you Thank you Thank you Marcus!

Michael is great and loved him helping me you will never find someone like him

Walked in and i spoke with Ron , sweet personality he explains everything well. Thank you

What a great sales person!!! Thank you again for your hospitality Ron!

Ron you’re great with finances , I love your warmth and how confident you are at your job! Thank you

I had a fantastic experience working with Aaron at Pristine Mitsubishi. He was professional, knowledgeable, and made the entire car-buying process smooth and stress-free. Aaron genuinely listened to what I was looking for and went above and beyond to help me find the perfect vehicle. I highly recommend asking for him if you're looking for great service!

Thank you for being kind and considerate to our language barrier while speaking. Ron you’re fantastic thank you!

Exceptional staff , clean facility and wonderful cars, I left with my new Mitsubishi and I loved my experience with ron. Thank you

Found a online add for a 2025 Outlander sport with 4k miles for $14995.00. It look like a great deal call right away to see if it was available they said yes. Jumped in the car with my wife all need paperwork and plates. Ready to buy. Everything was going great until we sat down to review the numbers. Car price was again $14995 plus transfer fee DMV and state taxes normal. Out of know where they added a $2995.00 pre- owned certification fee. On the online add never said certified pre owned card but it did say I'm highlighted white letters No ... Read More

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DealerRater - Oct 28, 2026

Found a online add for a 2025 Outlander sport with 4k miles for $14995.00. It look like a great deal call right away to see if it was available they said yes. Jumped in the car with my wife all need paperwork and plates. Ready to buy. Everything was going great until we sat down to review the numbers. Car price was again $14995 plus transfer fee DMV and state taxes normal. Out of know where they added a $2995.00 pre- owned certification fee. On the online add never said certified pre owned card but it did say I'm highlighted white letters No Hidden Dealer Fees. So when I asked why this wasn't on the add or mention in the being no answer was given. When asked to speak with the sales manager multiple times Omar refused to speak to me and was able to hear him tell the sales person that I can xxxx off. Very poor business practices will never recommend to any body to go there.

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My wife found online that Pristine Mitsubishi has 2025 Outlander Sport for $14995 it was a great deal. Going over the a in big letters No Dealer hidden fees. We ran down right away and took the SUV for a test drive and we fell in love with the SUV. It was right in our price range low mileage and very clean. Went inside to make the deal. After reviewing the sales contract the price not including taxes, dmv and other standard fees. There was a added fee of $2995 for pre owned certification. The car was not advertised as pre owned certified ... Read More

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Google - Oct 28, 2026

My wife found online that Pristine Mitsubishi has 2025 Outlander Sport for $14995 it was a great deal. Going over the a in big letters No Dealer hidden fees. We ran down right away and took the SUV for a test drive and we fell in love with the SUV. It was right in our price range low mileage and very clean. Went inside to make the deal. After reviewing the sales contract the price not including taxes, dmv and other standard fees. There was a added fee of $2995 for pre owned certification. The car was not advertised as pre owned certified vehicle. When I pointed this out to the sales person they had no answer. When I asked to speak with the sales manager he refused to speak with us. I left message for the Sales manager and the General manager with no reply. This has been the worst experience at any dealership we ever had. I was hoping they would call us to make it right.

I had a great experience at Pristine Mitsubishi! Devin and Omar took great care of me and helped me get a great vehicle. They were professional, friendly, and made the buying process smooth and easy. Thank you both for the excellent service. I highly recommend asking for Devin and Omar if you’re looking for your next vehicle! ⭐⭐⭐⭐⭐

Nice people and affordable prices thanks for your help Ron!

Ron you’re terrific to work with , explained everything so well and I left with my beautiful truck!

Ron you’re a winner!!! I love working with you! Thank you

Great

Ron you're an expert in the car business thanks again!

Ron you're absolutely a genuine person cant be thankful enough for your help! Appreciate you guys!

Drove 5.5 hours to check out of vehcile in person (which I did end up buying). They showed it with a weird wax residue all over the vehicle. Crumbs and kids toys shoved in pockets of the seats and gross finger marks and scribbles on the ceiling. I also wanted to make sure there wasnt rust stain on the bumper etc. (I could tell from the listing photo that it needed a bath so I couldnt really tell what I was looking at as far as paint condition etc) Would have been nice if vehicles they have listed are already washed, ... Read More

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Google - Oct 22, 2026

Drove 5.5 hours to check out of vehcile in person (which I did end up buying). They showed it with a weird wax residue all over the vehicle. Crumbs and kids toys shoved in pockets of the seats and gross finger marks and scribbles on the ceiling. I also wanted to make sure there wasnt rust stain on the bumper etc. (I could tell from the listing photo that it needed a bath so I couldnt really tell what I was looking at as far as paint condition etc) Would have been nice if vehicles they have listed are already washed, cleaned up and truly detailed well. Anyway... i purchase the vehcile and go back to pick it up. It was supposed to have been purchased with my wife on as a cosigner as well (which was the purpose of running both of our credit reports) but when I went in to pick it up and sign everything, they only had me on the loan 😑 Which I have a higher interest rate by myself. I was annoyed with this whole process so I didnt bother wasting anyones time or running credit AGAIN. It was fairly cleaned up, but not the best. Kids lollipop wrappers shoved in the back seat still and things werent cleaned up under the rear trunk space. The bumper marks came right back after the first car wash and I had wax flaking stuck all over the vehicle, I actually brought it to a body shop because it looked like clearcoat coming off the paint. Theae are all the lesser of my annoyanced. My wife and I have been reaching out for over a month to get in contact with Joey. Talked to someone last friday who said they would make sure he finally reaches out on Monday... it is now thursday (again) and still havent heard anything. They sold me this Chevy Traverse with a broken rear seat belt. I specifically drove all that way for a vehicle that checked every box i was looking for and leather seating for 8 people was one of those features. I havent been able to use the vehicle for what its intended for as a person cannot ride safely in that seat. I cant believe they sold it to me without making sure it passed safety inspection. 🤯 We have emailed several times with an estimae from a local shop here in NY and have reached out so many.times with no return call. Pristine Mitsubishi should be covering this cost. Not only that. Week 3 after brining this home, a light popped on the dash for monitor tire sensor. So Ive already gotta get in in the shop for thay now too. Could be because they havw mismatched tires on the thing... who knows? But as I was signing papers while buying this, I wanted to make sure that it got a look through the shop before it came out the door... fresh brake pads etc. I PAID $1500 for this service with no reciept of anything even having been done. After messaging the sales guy several times for a reciept of the work done before it was pushed out the door to me, I finally got an itemized random list of "what was done", no date or time stamp. Just a random list text to me. Not an official garage reciept or anything remotely professional or convincing or proper care done. Obviously they didnt look at any seat belts. I mean I didnt either until i got home and tried to buckle my child in... but Um... im not the dealership selling vehicles to families. Itd be LOVELY if this is what it takes to get some decent human in the shop to contact us back. Shameful

Thank you for helping me out and allowing me to be my self while making my purchase !! Gracias Ron!

Drove 4 hours got a lil irritated but i left with a car and a smile! They treated me good thanks again Ron!

This is the ABSOLUTE WORST Place to do any sort of business with all I’ve been dealing with is lies and Incompetence if you’re looking to pull All of your Hair Out this is the place.

Ron was super helpful thanks !!

Thanks Ron it was easy speaking with you! Left happy with my car and would definitely recommend this dealer!

Ron what a wonderful experience , thank you !!

Thank you again Ron, I drove 3 hours and I left with my 2025 gls450, you explained everything well thank you

Thanks a lot Ron it was worth the drive I left with my car!! Nice people

Kevin salesman was great and help us greatly very patient to make the process of buying a car very understandable

Nice people and great prices !! Come get a car from Ron!

I just got a new car at pristine Mitsubishi. it was the exact car I wanted and I paid the price that I felt was very fair. I interacted with Devin the most but Giovanni was also very helpful and very friendly Ryan was reassuring to close the deal and they took a great picture of me while Devin did and so I'll share that with you now. I was just going to mention I did see a lot of very beautiful cars and quite a variety as well!!!! An overall great experience with very kind and very caring ... Read More

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Google - Oct 15, 2026

I just got a new car at pristine Mitsubishi. it was the exact car I wanted and I paid the price that I felt was very fair. I interacted with Devin the most but Giovanni was also very helpful and very friendly Ryan was reassuring to close the deal and they took a great picture of me while Devin did and so I'll share that with you now. I was just going to mention I did see a lot of very beautiful cars and quite a variety as well!!!! An overall great experience with very kind and very caring people!!! if you're looking for a car let this be one of your stops!!!

Ron youre amazing !!! Thanks again for helping me with my vehicle !! Came all the way from virgina for this amazing deal!!!

Ron you’re exceptional to work with , I drove 4 hours and I didn’t know what to expect but you didn’t disappoint!!!

Gratis ron, it was a pleasure working with you!

I purchased a 2016 Jeep Wrangler from this dealership with approximately 72,000 miles. I understood that I was purchasing a used vehicle, which is exactly why I decided to purchase the dealership’s extended warranty for additional peace of mind. Unfortunately, about a month after the purchase, the vehicle began developing ticking noises. I later brought it back to the dealership and reported multiple serious issues, including a coolant leak, engine knocking, and the vehicle shutting off whenever I put it into reverse. The dealership kept the vehicle for approximately two weeks and ultimately told me there was nothing wrong with it. ... Read More

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Google - Oct 6, 2026

I purchased a 2016 Jeep Wrangler from this dealership with approximately 72,000 miles. I understood that I was purchasing a used vehicle, which is exactly why I decided to purchase the dealership’s extended warranty for additional peace of mind. Unfortunately, about a month after the purchase, the vehicle began developing ticking noises. I later brought it back to the dealership and reported multiple serious issues, including a coolant leak, engine knocking, and the vehicle shutting off whenever I put it into reverse. The dealership kept the vehicle for approximately two weeks and ultimately told me there was nothing wrong with it. The only work that was done was replacing one rotor. The person handling my warranty claim also told me that the issue was related to the brake pads and attempted to sell me additional work that I did not believe was necessary. I was also informed that the extended warranty I purchased only allowed repairs to be handled through the dealership, which made the situation even more frustrating. Within three months of purchasing the vehicle, it overheated and the engine completely failed. I understand that a 2016 vehicle can have mechanical issues, but that is precisely why I purchased an extended warranty. Unfortunately, my experience with the warranty and service department was extremely disappointing. I felt like I had to repeatedly push the dealership to take my concerns seriously, and I was repeatedly told the vehicle was fine despite the problems I had reported. I also found the pricing to be misleading. The advertised price was significantly lower than the final price after various dealership and additional fees were added. I do want to acknowledge that the salespeople and front-desk staff I dealt with were consistently respectful and helpful. Unfortunately, my experience with management and the service department was the complete opposite. The finance manager and service manager were difficult to deal with, and the overall customer service was extremely disappointing. This was one of the worst vehicle-buying and ownership experiences I have ever had. I hope the dealership takes these concerns seriously and improves how it handles warranty claims, service issues, pricing transparency, and customer communication.

I purchased a 2016 Jeep Wrangler from this dealership with approximately 72,000 miles. I understood that I was purchasing a used vehicle, which is exactly why I decided to purchase the dealership’s extended warranty for additional peace of mind. Unfortunately, about a month after the purchase, the vehicle began developing ticking noises. I later brought it back to the dealership and reported multiple serious issues, including a coolant leak, engine knocking, and the vehicle shutting off whenever I put it into reverse. The dealership kept the vehicle for approximately two weeks and ultimately told me there was nothing wrong with it. ... Read More

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DealerRater - Oct 6, 2026

I purchased a 2016 Jeep Wrangler from this dealership with approximately 72,000 miles. I understood that I was purchasing a used vehicle, which is exactly why I decided to purchase the dealership’s extended warranty for additional peace of mind. Unfortunately, about a month after the purchase, the vehicle began developing ticking noises. I later brought it back to the dealership and reported multiple serious issues, including a coolant leak, engine knocking, and the vehicle shutting off whenever I put it into reverse. The dealership kept the vehicle for approximately two weeks and ultimately told me there was nothing wrong with it. The only work that was done was replacing one rotor. The person handling my warranty claim also told me that the issue was related to the brake pads and attempted to sell me additional work that I did not believe was necessary. I was also informed that the extended warranty I purchased only allowed repairs to be handled through the dealership, which made the situation even more frustrating. Within three months of purchasing the vehicle, it overheated and the engine completely failed. I understand that a 2016 vehicle can have mechanical issues, but that is precisely why I purchased an extended warranty. Unfortunately, my experience with the warranty and service department was extremely disappointing. I felt like I had to repeatedly push the dealership to take my concerns seriously, and I was repeatedly told the vehicle was fine despite the problems I had reported. I also found the pricing to be misleading. The advertised price was significantly lower than the final price after various dealership and additional fees were added. I do want to acknowledge that the salespeople and front-desk staff I dealt with were consistently respectful and helpful. Unfortunately, my experience with management and the service department was the complete opposite. The finance manager and service manager were difficult to deal with, and the overall customer service was extremely disappointing. This was one of the worst vehicle-buying and ownership experiences I have ever had. I hope the dealership takes these concerns seriously and improves how it handles warranty claims, service issues, pricing transparency, and customer communication.

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Customer service sucks. Car wasn't what it appeared to be online. Price was way more than promoted on the internet. Can say a lot more but I'll just leave this here

Absolute sham of a dealership. Do not trust their advertised prices.We looked at two Kia Sedonas here. The first one had noticeable issues, and instead of taking responsibility, they tried to weaponize it against us. Over the phone, they act incredibly nice and pretend the price is locked in. Once you show up, the hidden fees come out. They actually tried to tack on an extra $1,000 to the "pre-certification fee" just because we pointed out the vehicle's mechanical issues! The salesman refused to budge even a few hundred dollars on the price and completely refused to ... Read More

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Google - Sep 24, 2026

Absolute sham of a dealership. Do not trust their advertised prices.We looked at two Kia Sedonas here. The first one had noticeable issues, and instead of taking responsibility, they tried to weaponize it against us. Over the phone, they act incredibly nice and pretend the price is locked in. Once you show up, the hidden fees come out. They actually tried to tack on an extra $1,000 to the "pre-certification fee" just because we pointed out the vehicle's mechanical issues! The salesman refused to budge even a few hundred dollars on the price and completely refused to provide a true, itemized breakdown sheet. Instead, we just got the classic, shady line: "Come back in and we'll give you our best price." It is incredibly sad to deal with people who completely lack morals. Watching them run in circles spinning the next lie to trap you into a fraudulent deal was exhausting. I honestly don't understand how this place has 5-star reviews. Either people have terrible credit and are desperate enough to accept being scammed, or the reviews are fake. Save your time, your money, and your sanity. Do not support these predatory and fraudulent business practices.

WARNING to all buyers: check your paperwork carefully. I walked into this dealership expecting to pay the online advertised price of $23,695, but walked out with a grand total bill of over $34,000. In the finance room, the vehicle base price mysteriously jumped by nearly $4,000. On top of that, management engaged in conditional financing, verbally mandating that I was required to buy an optional $3,999 extended warranty or they would refuse to sell me the car at the price we settled on. To make matters worse, staff members were actively vaping indoors during negotiations, and the overall professionalism of the place was extremely ... Read More

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Yelp - Sep 24, 2026

WARNING to all buyers: check your paperwork carefully. I walked into this dealership expecting to pay the online advertised price of $23,695, but walked out with a grand total bill of over $34,000. In the finance room, the vehicle base price mysteriously jumped by nearly $4,000. On top of that, management engaged in conditional financing, verbally mandating that I was required to buy an optional $3,999 extended warranty or they would refuse to sell me the car at the price we settled on. To make matters worse, staff members were actively vaping indoors during negotiations, and the overall professionalism of the place was extremely low. This dealership relies on high-pressure tactics to pack loans with unwanted fees. Look elsewhere.

WARNING to all buyers: check your paperwork carefully. I walked into this dealership expecting to pay the online advertised price of $23,695, but walked out with a grand total bill of over $34,000. In the finance room, the vehicle base price mysteriously jumped by nearly $4,000. On top of that, management engaged in conditional financing, verbally mandating that I was required to buy an optional $3,999 extended warranty or they would refuse to sell me the car at the price we settled on. To make matters worse, staff members were actively vaping indoors during negotiations, and the overall professionalism of the place was extremely ... Read More

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Google - Sep 24, 2026

WARNING to all buyers: check your paperwork carefully. I walked into this dealership expecting to pay the online advertised price of $23,695, but walked out with a grand total bill of over $34,000. In the finance room, the vehicle base price mysteriously jumped by nearly $4,000. On top of that, management engaged in conditional financing, verbally mandating that I was required to buy an optional $3,999 extended warranty or they would refuse to sell me the car at the price we settled on. To make matters worse, staff members were actively vaping indoors during negotiations, and the overall professionalism of the place was extremely low. This dealership relies on high-pressure tactics to pack loans with unwanted fees. Look elsewhere.

took the dealerships warranty admin 3 weeks to allow repairs to my car to be done , even though the warranty company themselves approved of the repairs almost immediately . The whole dealership fucking sucks

worst people ever. I asked for "out the door pricing many times" drove all the way there to find out that it was before taxes and fees. After talking to the manager, he said "When you go to Macy's and buy a shirt for $50, Do you pay $50 total?" I said "I am quite familiar with taxes, do you know what out the door pricing means in your business? He was argumentative and obnoxious. Never step foot in there.

This dealership has a terrible problem with lying to their customers to get them in the door. It has happened to myself and multiple people now, called in asking about a vehicle and was told it was available and to come down. When I got there they said the vehicle actually wasn’t available and tried to convince me to get into a different vehicle for so much more money. I will never go back here and wasted hours of my one day off at this place!

Do not do business with this place. I never leave bad reviews for places, but this place left a bad taste in my mouth. There was one girl I spoke to that was very nice named Keva. The rest of them just want to give you the run around. They tell you one thing and then all of a sudden it’s way different. I wasted my time here. Don’t waste yours!

This dealership advertised a car at one price online, but when I arrived they tried to charge significantly more. It felt misleading and seems to be something they do with all customers, so I can't recommend them.

I would absolutely NOT recommend this dealership. I drove for about two and a half hours me and my Dad just to get there after seeing a specific vehicle advertised at a certain price on both their website and Carfax. Before making the trip, I even called the dealership and specifically asked if there were any hidden fees. I was told there were no hidden fees, and they also told me that they do not negotiate prices over the phone and that I needed to come to the dealership. When I arrived, I spoke with a salesperson named David (or ... Read More

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Google - Sep 13, 2026

I would absolutely NOT recommend this dealership. I drove for about two and a half hours me and my Dad just to get there after seeing a specific vehicle advertised at a certain price on both their website and Carfax. Before making the trip, I even called the dealership and specifically asked if there were any hidden fees. I was told there were no hidden fees, and they also told me that they do not negotiate prices over the phone and that I needed to come to the dealership. When I arrived, I spoke with a salesperson named David (or Devin). Unfortunately, the experience was extremely disappointing and unprofessional. After I arrived and showed interest in the vehicle, I was told that the actual price was $2,400 higher than the price advertised online. I was told that this additional amount was for preparing the vehicle and completing a certification to make sure everything was in good condition. The way this was explained to me was very unprofessional. While we were speaking, he was constantly distracted by his phone and did not show the level of respect or professionalism I would expect from someone representing a car dealership. What made the experience even worse was being told, essentially, “If you don’t like the price, go somewhere else.” After driving for hours to get there and then having to drive another two hours back home, that response was extremely disrespectful and frustrating. I completely understand that dealerships have fees and that prices can change, but those fees and additional costs should be clearly disclosed before someone drives hours to the dealership. The information I was given over the phone did not match what I experienced when I arrived. Overall, I was extremely disappointed with the experience and felt that my time was completely wasted. I would not recommend this dealership based on my experience.

* any 5star review is fake , they ask you to do that in store * DONT SHOP HERE !!!! Marcus is a SCAMMER, and so is his manager Ron ! he falsified my paper just so the sale can go through , this was my first time buying a car and he took advantage of my lack of .he put cars tilted in his name under mine to make the sale go through . the car was complete shit , they lied about the mileage , I bought the car in may 2026 and had to bring it back to them 3 TIME ALREADY !! AND EVERYTIME HAS BEEN A HASSLE . ... Read More

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Yelp - Sep 3, 2026

* any 5star review is fake , they ask you to do that in store * DONT SHOP HERE !!!! Marcus is a SCAMMER, and so is his manager Ron ! he falsified my paper just so the sale can go through , this was my first time buying a car and he took advantage of my lack of .he put cars tilted in his name under mine to make the sale go through . the car was complete shit , they lied about the mileage , I bought the car in may 2026 and had to bring it back to them 3 TIME ALREADY !! AND EVERYTIME HAS BEEN A HASSLE . they've made my experience unforgettable in a bad way , even the head GM or owner Ron was in on it . they lied about the "Repairs" they did and everything . Theyve treated me like absolute shit and it's because they believe I'm an ignorant young black man , the same stunt they pulled on me gis fat ass would never pull on a white person . Marcus is a peice of shit and so is this shady ass dealership !! I've asked for my paperwork so I can build a case and take legal actions and they havent even give me that . Black People stay away !!! then the staff acts as if your a nuisance when it's THEIR JOB TO SERVICE ME ( the customer ) , and the other fat balding Hispanic salesmen is also a pice of shit lease beware of his fat ass; And the finance team is just as bad because they skip over important info , I ultimately blame myself for trust them and not my gut , please don't be like me Go to a certified dealer not a pre-owned one.

I bought a mercedes EQS from these guys. They sold me a 4000 dollars extra warranty that can't be honored by any Mercedes dealerships. The warranty is therefore useless because I can only use it with their disfunctional service department. When I tried to have the car serviced by them for an AC problem they kept the car for over a month and did not manage to fix anything, giving me the runaround and almost mocking me for constantly inquiring about the car. I had to retrieve the car from them using a spare key because they would not release ... Read More

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Yelp - Sep 2, 2026

I bought a mercedes EQS from these guys. They sold me a 4000 dollars extra warranty that can't be honored by any Mercedes dealerships. The warranty is therefore useless because I can only use it with their disfunctional service department. When I tried to have the car serviced by them for an AC problem they kept the car for over a month and did not manage to fix anything, giving me the runaround and almost mocking me for constantly inquiring about the car. I had to retrieve the car from them using a spare key because they would not release the car to me. They are a bunch of dishonest assholes so stay away

I found a car at Pristine Mitsubishi sent them a message that I'd like to test drive so schedule it 24 hours in advance got three confirmation confirmations from them to me confirming my 12 o'clock appointment and when my wife and I got their, they tell me the car I was test driving is in service. We have another one. Would you like to look at it? We laughed and walked out. They just a sale! And will never buy from them. And the office area stunk bad. Should have been an early sign. Buyers be aware!!!

scheduled to see the black Sprinter I found online and was ready to buy. I showed up, paperwork and credit ready, and then was told it was already pending sale. Later they called and urged me to come back for a white one, saying it had even fewer miles and I’d love it. When I rushed over, they said it was at a gas station down the block. The van looked old and rusty, nothing like 5,000 miles. When I asked to see the odometer, they refused to give me the keys. The whole thing left me feeling misled, and ... Read More

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DealerRater - Aug 25, 2026

scheduled to see the black Sprinter I found online and was ready to buy. I showed up, paperwork and credit ready, and then was told it was already pending sale. Later they called and urged me to come back for a white one, saying it had even fewer miles and I’d love it. When I rushed over, they said it was at a gas station down the block. The van looked old and rusty, nothing like 5,000 miles. When I asked to see the odometer, they refused to give me the keys. The whole thing left me feeling misled, and buyers should be cautious

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I wanted to share a very disappointing experience with the dealership. The helpdesk team quoted one price, but once I arrived at the dealership, they added sudden markups that were never disclosed. On top of that, the sales rep did not honor appointment times and kept giving excuses instead of assisting customers. Overall, the process felt misleading and unprofessional. I would strongly advise staying away from them for any car purchase. The list price on their website is not reliable, and the actual cost ends up being much higher due to unexpected markups. Just wanted to make everyone aware of ... Read More

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Google - Aug 24, 2026

I wanted to share a very disappointing experience with the dealership. The helpdesk team quoted one price, but once I arrived at the dealership, they added sudden markups that were never disclosed. On top of that, the sales rep did not honor appointment times and kept giving excuses instead of assisting customers. Overall, the process felt misleading and unprofessional. I would strongly advise staying away from them for any car purchase. The list price on their website is not reliable, and the actual cost ends up being much higher due to unexpected markups. Just wanted to make everyone aware of this so others don’t run into the same issue.

The price you see is not the actual price of the car. It’s the price plus 20% of the car value then, taxes, title,… How disappointing. I went in there to get a 2024 Subaru listed at $22,795. When we got to numbers the car came out to over $30k. Very misleading and unprofessional. Very upsetting, take your money and go somewhere else, don’t even bother looking at the cars. Update: I never got a response to the email I sent 👎🏻

They are scammers! DO NOT BUY FROM THEM. Don't even bother going. They will increase the price by over 10k no matter what. And they will tell you to your face that the price online is a lie!

⭐ 1/5 — Save Yourself the Drive if You’re Not Local I’m leaving this review to hopefully save other people some time, especially anyone who lives a few hours away and is considering making the trip to Pristine Mitsubishi. I was contacted by Leigh Ann regarding a Ram ProMaster 2500 I was interested in. I asked a very simple and reasonable question: is the price negotiable? Leigh Ann initially responded that they were open to negotiations and offers, but that it had to be done in-house. I explained that I live in Upstate New York near Albany and that the dealership is ... Read More

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Google - Aug 18, 2026

⭐ 1/5 — Save Yourself the Drive if You’re Not Local I’m leaving this review to hopefully save other people some time, especially anyone who lives a few hours away and is considering making the trip to Pristine Mitsubishi. I was contacted by Leigh Ann regarding a Ram ProMaster 2500 I was interested in. I asked a very simple and reasonable question: is the price negotiable? Leigh Ann initially responded that they were open to negotiations and offers, but that it had to be done in-house. I explained that I live in Upstate New York near Albany and that the dealership is almost 3+ hours away ONE WAY for me. I told her I was interested, but I wanted to negotiate the price before making a roughly 6+ hour round trip. Her response was that they are only available to negotiate in person at the dealership. That makes absolutely no sense to me in 2026. I have purchased and negotiated multiple vehicles, and I have never dealt with a dealership that wouldn't at least discuss numbers remotely with a serious buyer who lives several hours away. I'm not asking them to deliver the vehicle or hold it without a commitment. I simply wanted to know whether we could agree on numbers before I spent an entire day driving there. If the dealership doesn't want to accept an offer over the phone or by text, that's their choice, but potential customers should know this before wasting their time planning a long trip. For anyone who doesn't live nearby, I would strongly recommend confirming their policy before making the drive. Based on my conversation with Leigh Ann, they were unwilling to negotiate the deal unless I physically came into the dealership, even after I specifically explained that I was nearly three hours away. I was genuinely interested in the ProMaster, but I'm not driving six-plus hours round trip just to find out whether we're even remotely close on price. There are plenty of dealerships willing to discuss numbers by phone, text, or email before asking a customer to travel that far. Unfortunately, this experience was enough for me to take my business elsewhere. Hopefully this review saves another out-of-area buyer the time and frustration.

I would definitely not recommend this dealetship...price in the ad was 19000$ when I arrived they ad al kind fees .and devices. They want 9000$more plus taxes dealership fee..and other.. Big NO....I WOULD NOT RECOMEND THIS DEALERSHIP....THEY WIL WASTE YOUR TIME.. THEY ARE BUILDING BUSSINES ON LIES

So I just brought my 2011 Mitsubishi Eclipse spyder GS to them for a transmission service. As I googled it and found out that a fluid and filter change was the recommended service. I had scheduled my appointment 2/3 weeks in advance and showed up for my 10 o’clock appointment at 9:45 am they didn’t get my car in the bay until after 11 them at 11:30 told me that they would have to order the filter and then I waited until 2 for the filter to come in just to find out that they couldn’t or wouldn’t do the filter because it ... Read More

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Google - Jul 29, 2026

So I just brought my 2011 Mitsubishi Eclipse spyder GS to them for a transmission service. As I googled it and found out that a fluid and filter change was the recommended service. I had scheduled my appointment 2/3 weeks in advance and showed up for my 10 o’clock appointment at 9:45 am they didn’t get my car in the bay until after 11 them at 11:30 told me that they would have to order the filter and then I waited until 2 for the filter to come in just to find out that they couldn’t or wouldn’t do the filter because it was under the torque converter and that would take several hours to do and that’s a complete transmission overhaul not service. Now it’s 4:30 and I’m still waiting for them to put my car back together. I came to the Mitsubishi dealer especially because they would be more experienced than anyone else on my vehicle and this B/S wouldn’t happen! Be advised that even though this is a Mitsubishi dealer they really don’t know the product and you just might waste your hole day like I did!! Thankfully they aren’t going to up charge me like they said they were to install the filter because they actually didn’t! But what a waste of a day for them to educate themselves on my particular vehicle.

Text me and called me for 3 days to come look at a vehicle I was interested in. Only to show up and no vehicle there. Then told it hasn't arrived yet. Then why call and make an appointment. Drove 90 minutes for nothing

I am extremely disappointed with my experience at Pristine Mitsubishi in Commack, NY. I drove over 2 hours to purchase a vehicle that was advertised online at a specific price, only to arrive and be told that the dealership would not honor that price. It felt like the online listing was simply used to get customers through the door. The sales staff showed very little interest in helping us and lacked the basic hospitality and customer service you would expect from a dealership. Instead of working with us professionally, it felt like we were going back and forth over pricing out ... Read More

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Yelp - Jul 25, 2026

I am extremely disappointed with my experience at Pristine Mitsubishi in Commack, NY. I drove over 2 hours to purchase a vehicle that was advertised online at a specific price, only to arrive and be told that the dealership would not honor that price. It felt like the online listing was simply used to get customers through the door. The sales staff showed very little interest in helping us and lacked the basic hospitality and customer service you would expect from a dealership. Instead of working with us professionally, it felt like we were going back and forth over pricing out of pride, when all we were asking for was the advertised price that brought us there in the first place. They advertise low prices on third-party websites, but once you're at the dealership, those prices suddenly don't apply. That is misleading and feels like false advertising. Driving 2 hours only to waste our time was incredibly frustrating. I would not recommend this dealership to anyone looking for an honest, straightforward car-buying experience. There are plenty of dealerships that value transparency and respect their customers' time--unfortunately, this was not one of them.

Very disappointing and misleading experience. I drove all the way from Virginia to New York to see a car advertised by Import Master on Cars.com. I made the trip based on the price they publicly advertised online. When I arrived at the dealership, I was told that the advertised price did not actually represent the full price of the vehicle and that it excluded a 20% down payment. This was extremely frustrating because that information was not clear to me from the Cars.com listing. If you’re considering buying a car from this dealership, make sure you ask for ... Read More

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Google - Jul 25, 2026

Very disappointing and misleading experience. I drove all the way from Virginia to New York to see a car advertised by Import Master on Cars.com. I made the trip based on the price they publicly advertised online. When I arrived at the dealership, I was told that the advertised price did not actually represent the full price of the vehicle and that it excluded a 20% down payment. This was extremely frustrating because that information was not clear to me from the Cars.com listing. If you’re considering buying a car from this dealership, make sure you ask for the actual out-the-door price and clarify exactly what the advertised price includes before making the trip. In my experience, the way the price was presented online was misleading and resulted in a complete waste of my time and travel. I would strongly recommend being very careful and getting everything in writing before visiting. I would not make another trip to this dealership based solely on the prices advertised on Cars.com.

Got the extended warranty at the dealership when I bought the tesla back in 2024. Took the car for a warranty covered repair. The car has been parking on the lot since a week ago. Nobody has even opened the car's door. I can see on the live dashcam staff doing maintenance on other cars. I contacted the warranty company and the dealership hasnt even call them about my car.

Got a car here June 2/26- it’s currently 7/25/26 and have not gotten a call back from Jasmina- waiting to get my plates transferred. Been driving around with an expired paper tag and a letter that says call them because they’re still working in it. Worst experience of my life!

I came to see a BRZ and even called about an hour before I arrived to make sure the car was still available and to schedule an appointment. After I got there, the salesperson told me the car had actually been sold the night before. Seriously? If the car was sold the night before, why was I told it was available just an hour before I arrived? It was a complete waste of my time. This felt like a classic bait-and-switch tactic, and I would not recommend this dealership.

⭐☆☆☆☆ I rarely leave negative reviews, but my time at Pristine Mitsubishi was very disappointing. I visited on Tuesday to buy a 2024 Toyota bZ4X I saw advertised online. I test drove the car and spent a lot of time discussing the price with the salesperson. We negotiated for a while and I was told they couldn’t commit right then, but would try their best. Based on that conversation, it seemed we were close to a deal around20,000 dollars, so I agreed to come back two days later. When I returned, I was shocked to be told the price was ... Read More

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Google - Jul 23, 2026

⭐☆☆☆☆ I rarely leave negative reviews, but my time at Pristine Mitsubishi was very disappointing. I visited on Tuesday to buy a 2024 Toyota bZ4X I saw advertised online. I test drove the car and spent a lot of time discussing the price with the salesperson. We negotiated for a while and I was told they couldn’t commit right then, but would try their best. Based on that conversation, it seemed we were close to a deal around20,000 dollars, so I agreed to come back two days later. When I returned, I was shocked to be told the price was actually around 25,500 dollars. This huge increase was not explained clearly. I made two trips, spent hours, test-drove the car, and negotiated in good faith, only to feel my time wasn’t respected and the pricing wasn’t transparent. I recommend getting a written, signed out the door price before coming back to complete a purchase.

Pathetic excuse of a Dealership. Called service department to enquire about the recall for my Mitsubishi Outlander. Took my number and didnt call back. I then called and spoke to the same guy, he said he was busy and would call back. He never. Sales department is no better. Went in on a used car, the price online was not the correct price, they wanted to add fees over $3000 to the advertised price. Its no wonder noone likes to go to Dealerships for sales or service.

Non responsive and dont keep their promises. I tried to purchase a car with them and asked for additional photos before I drove to their business ( as I am 3 hours away). I had multiple people calling, email and texting me every day about the car and making an appointment. I made an appointment and they assured be that they would get me photos and or video of the car. A week later still no photo or video but continued to call email and text me to come in. Somthing is off with their business

Extremely disappointed with this dealership. They advertised the vehicle for $26,895, but when I called to confirm the price, it suddenly became over $32,000 before taxes, documentation fees, and other charges. That’s more than a $5,000 difference from the advertised price. Advertising one price and then dramatically increasing it when a customer calls is misleading and wastes people’s time. If there are mandatory fees or conditions, they should be clearly disclosed upfront instead of surprising customers after they’ve shown interest. I would not recommend doing business with this dealership. Be very careful, ask for the full out-the-door price before making ... Read More

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Google - Jun 30, 2026

Extremely disappointed with this dealership. They advertised the vehicle for $26,895, but when I called to confirm the price, it suddenly became over $32,000 before taxes, documentation fees, and other charges. That’s more than a $5,000 difference from the advertised price. Advertising one price and then dramatically increasing it when a customer calls is misleading and wastes people’s time. If there are mandatory fees or conditions, they should be clearly disclosed upfront instead of surprising customers after they’ve shown interest. I would not recommend doing business with this dealership. Be very careful, ask for the full out-the-door price before making the trip, and don’t trust the advertised price without getting everything in writing.

I drove two hours to come check out a car that I was told was available only to find out it was at a body shop and I wasn't able to test drive it. I took time out of my day to come here and this is how I was rewarded, spending gas and time to come all the way here. I emailed before I came here and spoke to Sofia on the phone, and unfortunately, Devin had to tell me in person that the car wasn't here. I really wish I knew that was the case before ... Read More

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Yelp - Jun 21, 2026

I drove two hours to come check out a car that I was told was available only to find out it was at a body shop and I wasn't able to test drive it. I took time out of my day to come here and this is how I was rewarded, spending gas and time to come all the way here. I emailed before I came here and spoke to Sofia on the phone, and unfortunately, Devin had to tell me in person that the car wasn't here. I really wish I knew that was the case before I drove all the way here. And they might try to deny this review but I came here for a red 2018 BMW 430i that's listed on their website. If this is how they treat customers, I highly recommend avoiding this dealership

called and asked for out the door pricing on a 2023 X4. was assured the price listed was bottom line. arrived at dealer and test drove vehicle sat down to go over numbers and car jumped about $6700!! they said price listed was with 20% down and their disclaimer states that which is totally false. they are scam artists!! go elsewhere

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They have a hidden $8,000 “processing fee” that is “mandatory” and they don’t include that in any of their website list prices for their vehicles.

No communication! Terrible service. You won’t get anywhere with them. Classic bait and switch. Be aware!

Genuinely unsure how this place actually makes sales, when the reps here (Andy) consistently evades texts, waiting for the highest bidder to come around rather than actually communicating with potential buyers. A visible dent on the car in photos, but they stated that it was a "glare". Almost 10k upcharge in fees for a car listed for 18k. Save your time, money, and the headache and find yourself another dealership.

Hi first-time buyer here, and this was honestly one of the WORST experiences I’ve ever had with a dealership. I was interested in a 2022 Mazda3 Hatchback listed for around $18,995. I was excited because it seemed like a great deal. While looking through the photos online, I noticed what looked like dents on the passenger side even though the CarFax was clean. I contacted the dealership before making the drive and specifically asked about it. I was told it was “just a glare” and there were no dents. I asked multiple times for updated photos and never got them. I ... Read More

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DealerRater - May 29, 2026

Hi first-time buyer here, and this was honestly one of the WORST experiences I’ve ever had with a dealership. I was interested in a 2022 Mazda3 Hatchback listed for around $18,995. I was excited because it seemed like a great deal. While looking through the photos online, I noticed what looked like dents on the passenger side even though the CarFax was clean. I contacted the dealership before making the drive and specifically asked about it. I was told it was “just a glare” and there were no dents. I asked multiple times for updated photos and never got them. I got left on read. Even though I continued searching elsewhere, this car stayed on my mind, so my boyfriend and I decided to drive there and see it in person. Obviously it was dented. The staff then told us the car was going to the body shop and said to come back the following week once it was repaired. We came back and Andy became our salesperson. He told us the car had JUST gone to the body shop that morning and should be ready by Friday. I gave him my number and he said I’d be the first person he contacted. Friday comes and he texts me saying it’s still in the shop. Fine. Saturday comes, nothing. I texted asking if I could put a deposit down and got ignored. I called the dealership and got transferred to Andy with no answer. Sunday, nothing. Monday was Memorial Day so understandable. Tuesday comes and my boyfriend calls, and they gave him attitude and promised someone would contact me that afternoon. Nothing again. By Wednesday I was honestly frustrated, and just wanted basic communication. I texted AGAIN asking for an update and still got ignored. So I had my friend pretend to be interested in the car, and suddenly they told her to come by at 5 PM because the car was ready and available. Funny enough, Andy texted me literally a minute later saying the car was finally back but there was “another deal” pending. At that point I already felt played. I go in and Andy admits the car had actually been back since Tuesday. We finally go look at it. The car looked fine after repairs, whatever. Then we sit down for numbers. Mind you, the car was originally listed at $18,995. While I was waiting around for updates, they quietly raised it online to $19,995. Then he comes back with financing numbers close to $28,000. I genuinely thought he was joking. There were over $6,000 in dealer fees and add-ons. Around $3k for theft-related add-ons and another huge amount in dealer/doc fees. Absolutely insane. When I reacted shocked, he says, “Well you didn’t even negotiate.” So I said okay, around $21k. He disappears and comes back with around $24,500 acting like he gave me the deal of the century. Then proceeds to tell me someone else supposedly wanted the car for $26k and already had insurance on it. Mind you a new 2022 Mazda 3 hatchback goes for $28,700. The whole experience felt manipulative, exhausting, and incredibly disrespectful especially as a first-time buyer trying to do things responsibly. Bad communication, misleading pricing, hidden fees, and pressure tactics from start to finish. Please do your research before coming here because the advertised price is clearly nowhere near what they actually expect you to pay.

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Went to this dealership to look at a 2023 Audi A3 with 52k miles that was listed online for $19,800. After sitting down and getting numbers, somehow the “final price” jumped all the way to almost $29,000. That’s nearly a $10k difference from the advertised price. On top of that, the car had already been sitting on the lot for around 100 days and even had a noticeable scratch and dent on the hood. Felt very misleading and like they were trying to bait people in with a low online price just to load on fees later. Definitely make sure you read every ... Read More

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Google - May 28, 2026

Went to this dealership to look at a 2023 Audi A3 with 52k miles that was listed online for $19,800. After sitting down and getting numbers, somehow the “final price” jumped all the way to almost $29,000. That’s nearly a $10k difference from the advertised price. On top of that, the car had already been sitting on the lot for around 100 days and even had a noticeable scratch and dent on the hood. Felt very misleading and like they were trying to bait people in with a low online price just to load on fees later. Definitely make sure you read every number carefully before wasting your time here.

Marcus and ryan and great thank you for making This as honest and easy as possible

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What an awful dealership. I didn't have a buying experience because they never returned my calls. I was supposed to have a car shipped, and all I needed was a routing number so I could wire the money. The sale was a done deal, but Ashley never called me back, and neither did the manager. How absolutely stupid is that.

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​I am sharing my experience to warn anyone considering Pristine Mitsubishi in Commack. I found a vehicle on CarGurus with the lowest market price, but after my experience, it’s clear their business model relies on deception. ​The False Promises: Before driving 2.5 hours to the dealership, I spoke with Kelly. I specifically asked about "bait and switch" fees because of their numerous 1-star reviews. She repeatedly assured me that the price was firm and the only additional costs would be title, registration, documentation, and taxes. She guaranteed there were no hidden fees. ​The Reality Check: ​Scheduling Disaster: I ... Read More

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DealerRater - May 6, 2026

​I am sharing my experience to warn anyone considering Pristine Mitsubishi in Commack. I found a vehicle on CarGurus with the lowest market price, but after my experience, it’s clear their business model relies on deception. ​The False Promises: Before driving 2.5 hours to the dealership, I spoke with Kelly. I specifically asked about "bait and switch" fees because of their numerous 1-star reviews. She repeatedly assured me that the price was firm and the only additional costs would be title, registration, documentation, and taxes. She guaranteed there were no hidden fees. ​The Reality Check: ​Scheduling Disaster: I arrived for my 11:00 AM appointment with the Sales Manager, Marcus. He didn't show up until 11:50 AM and had the nerve to tell me it was "impossible" for me to have an appointment because he wasn't scheduled to work. I had to show him their own confirmation texts to prove I wasn't lying. ​Vehicle Condition: Despite the "clean" video they sent me, the car was in poor shape. It had a massive dent in the door, a destroyed front bumper corner, and a loud, concerning noise coming from the front passenger wheel during the test drive. ​The Price Jump: When we finally sat down to discuss numbers, the $19,500 price I was quoted over the phone jumped to $23,500. That is a $4,000 difference in hidden fees. ​Lack of Accountability: When I confronted them about wasting my time, Marcus promised to follow up. He left one message, but since then, it has been impossible to reach him. His voicemail is conveniently full, and when I reached Kelly again, she tried to blame an "automated system" for the scheduling and pricing errors. ​I told her clearly: Whether it is a system or a human, it is the face of the dealership. Blaming software for a 5-hour round trip of lies is unacceptable. This place is not a serious business; they lack coordination, training, and—most importantly—integrity. ​Verdict: They bait you with low prices to get you in the door and then hit you with thousands in fees. Save your time, your gas, and your money. Go elsewhere.

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This dealership is definitely shady, they had me signing a lot of paperwork salesman Andy gave me on interest rate & terms but when I reviewed my paperwork the next day when I got home they switched the contracts. Omar the finance manager is very shady.review your paperwork & don’t sign anything without numbers on it. I will be initiating legal action and contacting the attorney general and the Department of consumer affairs on this dealership.

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When the time came to discuss pricing, the sales person threw in $6000 worth of fees all dealership profit. Did not include tax title registration for a car that had been sitting on their lot for 83 days and counting. Save yourself hours, Avoid this dealership atall costs.

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Requested OTD for 2023 Kia EV6 RWD—quoted "$18,995 + tax/DMV/doc". Confirmed no LoJack on phone. Revealed as forced add-on in fine print. Refused written honor of quote; suggested manager only. Pattern matches other complaints.

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My car buying experience was great, Marcus was very helpful and made everything so easy. I will definitely refer others.

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Thank you so much for the great deal Marcus and Ryan are a team I would recommend to anyone in the market for a vehicle thank you so much guys

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Please read and sign carefully before making a purchase they will trick you,there customer service is wack 0 star if possible

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